Are there any frameworks/scaffolding/harnesses or general resources on this you can share? I’d love to learn more
Most any ticketing system can integrate with ordinary IMAP and smtp email flow, so you can really use any agent that can "do" inbound and outbound email to talk to a self hosted ticket queue.
alt Hacker News
Most any ticketing system can integrate with ordinary IMAP and smtp email flow, so you can really use any agent that can "do" inbound and outbound email to talk to a self hosted ticket queue.