> Because AI doesn't have the factional conflicts or interpersonal issues that humans do.

All the factional conflicts are in there, and there are also plenty of reports of people getting weird / toxic / passive aggressive responses from AI.

Because the model is trained with everything, you can in principle get anything out of it. You want to get an answer based on all the right things, while keeping all the wrong things suppressed. But it's easy to get something less than ideal, due to the specifics of training, harnesses, context, prompts etc.