alt Hacker News> Plenty of very large “reputable” companies obfuscate their physical address and phone number, and don’t even offer an email address for contact.
This is whataboutism. They should do that too. The fact they don't isn't an excuse for smaller devs or companies.
> I’d also say that this shouldn’t be as necessary when an app platform is involved. Apple takes 15-30% of the revenue and acts as a full retailer. Why do App Store customers have any need to contact the underlying developers in this scenario?
You should be able to contact the underlying manufacturer or whatever of any product you buy. Why should programs be different?
> Walmart doesn’t make it easy/possible for me to contact the manufacturer of their t-shirts.
They should.
> There are even other digital software stores like GOG or Steam that really aren’t selling you software that has a guaranteed point of contact.
More whataboutism. You should have a guaranteed point of contact for what you buy there too.
How far down does this go? Should I be able to contact the individual person who picked the specific strawberries in my carton of strawberries?
In the Walmart t-shirt example, should I have the contact info for not only the factory but the other suppliers who made the dyes, threads, cotton, the people who made the fuel for the harvester, the people who welded the tractor together?
Sure, maybe your idealist answer is yes, and on a conceptual level I can agree with that. But from a practical standpoint as the end consumer there is a stopping point.
My point is that Apple handles the money and the refunds, and they make all the software APIs. Completely closed platform. Why doesn’t the buck stop there? I feel like they pass along business responsibilities despite taking a large percentage of revenue.
If they’re going to pass on all those responsibilities for me then their cut should be more like ~5% to just cover transaction and platform costs.