> Apple is the analog to the local electronics store. They're the ones with the direct relationship with you, they're the ones you paid, they took a 30% cut off the app developer's top line explicitly under the pretext that they handle the whole store arrangement.

Yet I can also ask Dell for a refund despite buying my Dell at my local electronics store. Both should be reachable and both should be able to give me a refund if my item is broken.

> And sure enough, they are in fact the ones who can issue a refund if you need one. The developer cannot. By design.

And Apple should fix that.