alt Hacker NewsWhen I see this it makes me depressed.
> gained access to the data by tricking a phone help desk worker.
The whole edifice was built on a helpful, possibly overworked and possibly harassed help desk worker? The end result is that two kids end up in jail. It could have been so different, and better. What they did was wrong for sure, and has real-world consequences for those whose information was leaked. But, when I look at the contingencies that led to the outcome, it really does depress me.
"all for the want of a nail"
Like, at some point we have to start considering teens natural disasters, and put it on the company to prevent something as banal as a password reset that can be requested on a phone from compromising their _entire_ fucking system. These kids aren’t most at fault here.