alt Hacker NewsThis may have been the origin of the quote you are remembering, from Gabe Newell in the context of Steam.
"We think there is a fundamental misconception about piracy. Piracy is almost always a service problem and not a pricing problem..."
https://www.goodreads.com/quotes/11676496-we-think-there-is-...
Replies
hmokiguess • yesterday at 8:58 PM
Thank you!
In 2001, OG Business of Tech blogger Joel Spolsky famously said about Napster:
Your typical architecture astronaut will take a fact like “Napster is a peer-to-peer service for downloading music” and ignore everything but the architecture, thinking it’s interesting because it’s peer to peer, completely missing the point that it’s interesting because you can type the name of a song and listen to it right away.
He was right. It was a service issue, and when Apple launched the iTunes Music Store, the mainstream happily ponied up 99 cents a song because they could type the name of that song and then listen to it on their phone, Mac, or Windows computer right away.
https://www.joelonsoftware.com/2001/04/21/dont-let-architect...