Users are complicit. Why did this user install the update? Were they suffering from an issue it supposedly solves? My six-year-old Honda has never had a software update, and in any case "OTA" updates can only be initiated by the user.
No win scenario. We need to install updates because of security vulnerabilities. But we shouldn’t install updates because they might introduce bugs.
The user is not at fault for installing an offered update.
While the users are not at fault, this culture has certainly turned me way more careful and deliberate about applying updates - if it's not broke, I usually don't; big corporations are more suspicious of breaking things and open source are usually good about them; and if there's no changelog or it's very generic, I'll stay away as well.
Some cars will force the update on you after dismissing it.
They described their car as having "auto-installed" the update.
An update which advertised, amongst other features, that it "rectifies errors and prevents security gaps" and stated "This update is recommended for everyone."
Borderline insane to refer to the user as "complicit" in that case.