alt Hacker NewsYou're right the facilities may be there for telemetry & feedback, but none of the Tesla competitors are structured to manage that telemetry and feedback. Often the brands are repackaging software from vendors (e.g. Bosch) that are terrible at fixing things.
Let's face it, this really is about Tesla, vs the rest of the major players (ford, kia, VW etc)
Obviously I'm under NDA, but the data I've seen at $(OEM) was down to the level of variant tracking and real time geolocation. The commercial fleet management programs can do things like scheduled updates and know what hardware/software is in each component of each vehicle, which the manufacturer has to keep track of anyway for recall purposes.