Absolutely, but I think that just circles back around to the core point made upthread that we need to address the underlying causes of that behavioral pattern. The customers are often subject to some manner of utterly moronic performance metric where ticking off a list of features without applying critical thought is strongly incentivized.

It seems to me to be a behavioral pattern with deep seated cultural roots. How many times have you found someone you were interacting with becoming frustrated or impatient when he couldn't immediately grasp a complex topic? How frequently have you witnessed that directly resulting in corners being cut in order to "just get on with things"? When some plurality of participants are either unwilling to spend the time they have, or are short on time, or both, the careless attitude proceeds to cascade through the network.