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1970-01-01today at 2:56 PM1 replyview on HN

There's a 0th: empathy. They want to hear you say you heard them, hear you say the problem is a problem, and have you say the problem is making things harder.


Replies

pessimizertoday at 5:17 PM

The cool thing about this one is that you don't even have to understand what they said, just learn how to repeat it back to them with a sad look on your face.