alt Hacker NewsThere's a certain obligation on both sides of a contract to pay attention.
If you're not watching your billing, and then try to claim overcharging a year later, you'll get a lot less satisfaction even from regulators or judges than if you notice it when (or soon after) it happens.
Cable bills are extremely complicated on purpose and people are taxed for time attention and intelligence.
The employees and company have an obligation not to exploit this even if the issue is only discovered after the fact.
You don't get to export any of the responsibility to your customer. They don't prepare the bill and it's not their job to find your fuck ups