alt Hacker NewsIf you think using a machine to evaluate how well a human is showing empathy is a good idea, you probably shouldn't have any position of power.
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If a human’s performance for 40 plus hours a week can be reduced to a performance score, that too in a field like healthcare, that alone feels weird. Sure there needs to be some way to reward people/evaluate their work etc, but I dunno if management by metrics is the best way, especially when those numbers are calculated by an algorithm.
Where has all the empathy gone? And common sense? :(
sadly, this is happening more as medicine and healthcare become more and more corporate. Seeing this as hospitals all get acquired into these mega health systems (ostensibly to fight the now merged mega health insurance companies), that then like to throw their weight around.
That project was cancelled. This is mostly about workplace surveillance.
Most of the replies are large pop subReddit level junk.
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If you employ a few hundred nurses, how exactly would you evaluate how well they show empathy?
You can't rely on asking the customer. When they're upset (they often are in these calls), they'll lean towards the negative regardless.
I don't know how well these AIs evaluate, but if they're even a little bit good, it makes sense to use it to screen for outliers, then have a human listen to those outliers and judge.
Maybe we should replace those people in power with machines that show empathy.