alt Hacker News> how exactly would you evaluate how well they show empathy?
How would you want yours rated? By someone you have communicated with, or some data centre somewhere?
> how exactly would you evaluate how well they show empathy?
How would you want yours rated? By someone you have communicated with, or some data centre somewhere?
By a knowledgeable/skilled person who listens to the call. (Which the AI solution provides).
I suppose you could do that with the survey as well. It'd be an interesting study to see which is more reliable.