alt Hacker NewsIsn’t it a running joke at this point that if you do what customers ask instead of focusing on the highest quality of service you get worse outcomes and the customer is still unhappy?
Replies
ImPostingOnHN • today at 4:31 AM
If all your customers are unhappy, then you probably aren't providing the high quality of service you think you're providing. After all, they're the judge, not you.
I thought that was more about correctly interpreting their asks, and not just actioning without consideration. If all your customers are saying your chair could use a cushion, it doesn't mean add a cushion, it means the chair is uncomfortable and you need to investigate why.