alt Hacker NewsYou mean the answer betrays the point: customer service is surprisingly hard, we just have a large number of people that are capable of doing it.
This is what the whole https://people.csail.mit.edu/brooks/papers/elephants.pdf is about.
You mean the answer betrays the point: customer service is surprisingly hard, we just have a large number of people that are capable of doing it.
This is what the whole https://people.csail.mit.edu/brooks/papers/elephants.pdf is about.
I stand by my point, you've not read the author's intent, instead you decided to twist words.