alt Hacker NewsTheir support is also absolutely awful.
I had one of their washing machines. Purchased about 18 months ago. The dispenser drawer broke. I'm pretty sure it was bad out of the factory but it did last for this long, so I was happy to shell out for a new one.
Turns out they don't exist. LG have a website where you can search for the part. It's not in stock. They told me to fill out a form on a website they own, giving the part number. A third-party spare parts shop emailed me back saying they don't have the part in stock and that I should contact the manufacturer.
I found one that may or may not be the correct one and there's no way to know for sure before purchasing it. It costs almost £100 and takes 3 weeks to ship.
After days of this ordeal and laundry piling up, I decided to cut my losses and buy a Bosch. That one seems pretty great so far.
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This is accurate of my experience with my LG washer and dishwasher. I won’t be getting LG appliances again.
I have been very lucky with a washer/dryer pair from Samsung that have only needed two minor repairs in 12 years of near-daily use. A heating element for the dryer. A new door seal and, later, a pump for the washer.
My 7 year old LG inverter microwave has been flawless and is the best microwave I have ever used.
My 10 year old pair of LG 4K computer monitors have been great—they still hold a color calibration quite well.
My recently-purchased, and expensive, LG C5 OLED TV has a spectacular picture but is a finicky, ad-ware festooned nightmare. It demands attention to near-daily updates where the updates list contains ads and promotions that I have to scroll through and dismiss to find the actual updates. It is tiring to deal with and especially because the remote control is a ridiculously gimmicky “air remote” where I have to carefully aim it at tiny targets which, even from three feet away, is challenging to do and so unnecessary.
The TV and this story about unauthorized software installations has cured me of interest in new LG offerings.