alt Hacker NewsYou're removing human interaction, though.
Nerds seem to forget that entertainment venues and sports are social spaces, interaction with staff matters, and is one of the more distinguishing features of a venue.
Unless you've got someone walking up and down the lanes introducing themselves as the manager/owner/whatever...
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If I go out bowling with friends, I'm there to socialize with my friends. If I rent the lane from a Kiosk, I'm fine with that being the end of the transaction I don't need the manager to come introduce himself.
> one of the more distinguishing features of a venue
It depends a lot on whether your customer base is made up mainly of one-off walk-in casuals, or regulars. Getting to know the regulars, and having a chat with them, can improve the feel of being in work for the staff themselves, as well as providing a more friendly and welcoming atmosphere.
The OP described this particular case as being in a small town, with not many other options for entertainment, i.e. a small captive audience. You could say the customers don't have much else to do so it doesn't matter if you're a miserable git, they'll still come. But just being friendly and chatty makes all the difference to a lot of people, and can help you build a loyal audience of core customers who'll choose your place over the few alternatives, will keep coming, keep bringing more friends and family, and sometimes even support your business in unexpected ways.
Most people don't know that the real money is food and alcohol. Buy pizza and drinks for everyone and they should throw the lane in for free.
How did you read everything OP posted and come to that conclusion?
You're not wrong, though I will say that I haven't forgotten it's a social space. The social aspect is why I bought it in the first place. In my mind, the kiosk terminal is there for convenience. We get a lot of people who A) don't want to interact with us more than necessary or B) sometimes people buy one game or one hour, then decide to stay -much- longer.
My thinking on that is, don't make the customer get up if they don't need / want to.
Long story short, the intent of the kiosk isn't to delete human interaction. Honestly, I implemented it as a way to summon servers or bowling mechanics, and any self-service options I could think of as-needed. One doesn't have to use the kiosk, they're just there as a convenience thing.