alt Hacker News> I went to a physical branch to get it fixed and was told that branches don't have that kind of ability so I'd have to call customer support.
What are the branches even for if not customer support?
Replies
toyg • yesterday at 6:43 PM
A meeting space to discuss business services, and a terminal for people who insist on depositing cash. They are definitely not a customer support terminal.
crote • yesterday at 10:16 PM
Sales. They are there to talk you into getting the premium mortgage.
> What are the branches even for if not customer support?
Lots of physical locations make the bank seem big/safe/reputable.
Beyond that, it's sales and a place to have ATMs. I have sometimes been able to get a replacement card issued at a branch instead of waiting for one to show up in the mail.
Some branches will accommodate special requests like "can I withdraw $200... in two dollar bills" / take coin deposits but that's been increasingly rare.