Yep, never own a domain with NameCheap.

My experience was kind of opposite, but still bad nonetheless. I lost domains I had with them simply because I lost the phone I used for 2FA. After several calls to them, they requested some info. I supplied all they wanted, but it took them more than a year to get back to me, by which time I had lost all interest in maintaining domains with them.

Luckily these were not critical domains; I had bought them in anticipation of building a business on them.

I am moving my domains to CloudFlare.