The first "scenario" starts with this description
> By 2026, when a human with a customer service inquiry has to deal with another human instead of a robot, they get upset and ask to speak to a machine instead.
It's genuinely astonishing how out of touch some people are!
Some people are already choosing to "date" AI rather than deal with actual humans.
In 2026, people do already prefer to use an LLM for coding help rather than Stackoverflow. The reasons (people on SO can be rude, interactions are stressful, replies are slow, etc) are all risks associated with human interactions in general.
Similarly, many people prefer Waymos to human-driven taxis already!