alt Hacker NewsIf the engineers were right the bill will come due on that tech debt eventually. Likely when that happens the company will just spend more than they needed to fixing the issues and no one will be around to say I told you so.
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The problem is that the counterfactual isn't obvious. The company spends more time - and money - than they needed to fixing those issues, but how do they know? And how do they know that it would've amounted to less if they'd done those fixes sooner? Figuring that out, and figuring it out accurately, is often extremely difficult. A serious attempt might cost more than the fixes.
...and often the amount more isn't catastrophically more, so they don't even think about it. The company might be bleeding from paper cuts, it might be terribly unhealthy because of it, but still not unhealthy enough to kill it.
The bill does come due. I've seen it happen over and over. But management fails to connect current problems to past mistakes, especially when they happen over the course of years. Thats setting aside when they insist that the correct decision was made, but have no real evidence that this is the case, other than the fact that "things worked out" even though maybe it would have been better had a different decision was made.
People do get a pass on this -- you can't rigorously examine every decision and counter-factual or you'd never make forward progress. And I don't really have any great ideas on how to bridge this gap. It'd be nice if there were better ways to measure this but there aren't, so it really comes down to who is more convincing, which is often orthogonal to facts and correctness.