alt Hacker NewsI don't entirely understand why they "didn't want to touch it"? Surely they were capable of soldering a new port. I'm sure they'd have had to charge a lot. There's unlikely to be much difference in cost between the repair and a replacement microphone.
But why not offer that? All else being equal I'd rather fix something than put it in landfill and buy a new one. Am I the only one?
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> I don't entirely understand why they "didn't want to touch it"?
Customer: it’s just this specific solder job
“They”: that’s what you say, but there might be other issues, and we cannot tell without spending lots of time checking things
Customer: no, it’s just a solder job.
“They”: OK, we’ll solder that, but the risk is on you, and you’ll pay regardless of the outcome.
Some time later:
“They”: operation succeeded, patient still dead.
What do you think happens next?
A: customer thanks “them” for their effort, pays and leaves
B: customer starts bickering that “they” destroyed their phone, leaves negative reviews online, etc.
I expect a significant percentage for option B. Even if that’s rare, it requires only a few negative reviews to not be worth it.
I can see people wanting to avoid that, even if it effectively leaves money on the table.
Liability, and hassle. They have a few repairs they do regularly. Anything else is a risk and they don't need the money that badly. And they can't be 90% confident they'll get it right, since they don't do it regularly.
Tbh they didn’t even open it up. Just decided it was too hard and gave it back. I had to follow a YouTube tutorial to work out how to open it since stuff is designed to hide all visible entry points these days.
Had I handed it to them disassembled and asked them to just solder a port on they might have accepted.