The late-Amazon process for this is to just send you whatever's marked as the hard drive in their warehouse, which may be that actual product, a counterfeit, or a brick in the hard drive's package.

Later, when you want to try the return, a black box algorithm asseses your transactional value to Amazon and decides whether your concerns are worth attending and to what degree.

Maybe that really is better than whatever you were used to in your own market, but it's a profound regression on the traditional retail experience for most of us here.