The average user would probably pay more for a different video streaming platform if their current one started requiring 4 or 5 more clicks per view. “Complex set of steps” for most people could involve finding a website that wasn’t explicitly advertised to them, using an interface that wasn’t AB tested into oblivion, and inexplicably having to “update their flash player” every single time they want to watch Barney Miller. Never mind bit torrent: you might as well ask them to build themselves a TV from scratch. They could figure it out— they aren’t (necessarily) dumb— but they really don’t want to have to figure it out. They just want it to work without friction.