alt Hacker NewsI feel this. And it doesn't even cover the very first conversation I have with my users.
"You want to install Element"
"But I want Matrix."
"They call it Element now."
"I want to speak on Element?"
"No you want to speak on Matrix using Element."
"Uh."
"Don't worry about it. Look, just install Element."
"Well, I see Element and Element X."
"Oh right. Well, do you want to video chat?"
"What?"
"Element X doesn't video chat well. If you want video chat and a more featureful but slower chat experience, install Element. If you don't care about reliable video chat and don't mind rooms jumping around and not organizing them, but you want to subscribe to a zillion of them, choose Element X"
"What?"
"Oookay, let me explain. See, once there were--"
"Can't I just install the Matrix app?"
"It's Element or Element X. Do you want to video chat?"
"Um probably?"
"Well then Element, not X, that's the one you want to start with."
"Start with Element without the X?"
Replies
Almondsetat • today at 7:22 AM
That's a strange conversation to have. Just compare it with email and they immediately get it
I usually recommend Element X on Android, FluffyChat if they complain too much about Element X after using it a bit, and nheko on desktop.
It is really annoying that Element X is missing so many things Element had (you can't even do /me messages, markdown headlines aren't shown properly either), but getting someone to move apps is pretty tough, so might as well get them on the new one that will hopefully get better with time.
Also I never tell people about voice or video in Matrix unless they ask, and if they do I tell them I don't use it, it's probably not great, and to just use Mumble for voice and Jitsi for video.