I actually went into reading this thinking I'd agree with you that "yeah that's such hyperbole they must have made something good", and to my shock the good things they have shipped they eventually ruined.

Examples: Edge (bloated with ads and Copilot), Office (now a subscription, hasn't evolved, annoying integration with copilot), Skype (dead), Halo (virtually dead), Doom (studio gutted), Visual Studio Code (locked down marketplace, replaced plugins with their own, now a giant GitHub copilot ad), Flight Simulator (massive regression with 2024)