> all it needs is a prerecorded message asking that question and if the caller presses a button it continues.
This actually seems better with very little overhead. I'd very much prefer hearing a human recording than AI bot.
Working at a call center in the 90s with a phone system from the 70s, it was pretty easy even then to quickly record a custom message and dump people to that before they go in the queue.
Working at a call center in the 90s with a phone system from the 70s, it was pretty easy even then to quickly record a custom message and dump people to that before they go in the queue.