alt Hacker NewsFor a while in the 90's, I did Gateway 2000 tech support. It's nice to hear you had a good experience :) The mandate was to move quickly while also solving the customer's problem (which is harder than it sounds over the phone).
For a while in the 90's, I did Gateway 2000 tech support. It's nice to hear you had a good experience :) The mandate was to move quickly while also solving the customer's problem (which is harder than it sounds over the phone).
I was very young and I tried to upgrade the RAM on our gateway computer. I used the wrong type of RAM and fried (or broke) the motherboard. When I talked to gateway support, I think the person on the other end could tell what happened but took pity on me and allowed us to get a new motherboard under warranty. I had completely forgot that story until your comment here, thanks for the reminder on why I double check all the specs before rummaging around in there.