> it’s just a deficit of state capacity.

That’s what a “tragedy of the commons” is though. The degradation of a shared resource (state capacity) by people acting in their own best interest.

The state using AI “to make bureaucracy instantaneous” is a tragedy of the commons. The experience is degraded because before you trusted your grievance will be heard, but now you might get auto rejected by an AI. It’s pretty much the definition of the phrase.