Sturgeon's Law is proved correct time and again. Most things are crap. Most people produce some crap in their lives. Some people only produce crap. Those people still need to eat but unfortunately some of them (somehow) find their way into tech and actually convince people to pay money for crap.

Especially with a low bar to entry like what is essentially AI-backed transcription-as-a-service, I'm not sure 90% is high enough. There will be 100 companies offering essentially the same thing and it's unfortunately the responsibility of the customer to find the one written by someone who doesn't have a parsnip where their brain should be.