alt Hacker NewsThis is my favorite AI customer service story:
https://arstechnica.com/tech-policy/2024/02/air-canada-must-...
> Air Canada essentially argued that “the chatbot is a separate legal entity that is responsible for its own actions”
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uncertainrhymes • today at 7:26 PM
That event happened in 2022. It keeps being tagged as "AI" when it was nothing more than a dumb front end for a document search.
Yes, it still screwed up. And yes, Air Canada tried to weasel out of it, but even though it was a chatbot it had no LLM behind it.
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LOL, pleased to read that Air Canada got smacked down.
Yeah, if I'm calling or chatting with a company, I expect them to stand by whatever commitments they make, and I will judge them harshly if they don't. This is true whether an AI or a human is speaking on the company's behalf.