NPS typically improves because no one stays on hold for 20+ mins anymore.

People have no ideas have pharmacies work. Pharmacies don't control how much they pay for drug, or how much they get paid. The margins are terrible and you can't hire enough techs to answer the phone at peak call volume. So - most people experience are terrible as they wait on hold for a really long time.

EVEN if the AI is a little rough around the edges with relational calls, just solving for transactional calls with no hold is a massive win.

Why would he care about that? They're not the ones paying him.

Former patients