alt Hacker News> We have hundreds of pharmacies with us now and they mostly successful and happy. Our biggest friction is customers being burned by vendors like this and writing off AI altogether as "not ready".
This is such a great graph. Your company feels successful because your customer is happy yet the rest of the world would be just happy if your company died in a fire. This seems to also be just fine for companies like yours.
Very much clueless commentary. Retail pharmacies in the US are dying dozens a day. They don't have margin to support people answering the phone like tech companies with 80% margin do. Welcome to the real world where it is survival for these pharmacies not greed or shareholder value.
They literally lose money filling your branded prescription even with no labor baked in. We are their lifeline.
I know because I am not some spoiled tech worker who stumbled into this industry. I ran these pharmacies for over a decade before ever writing a line of code.