We build text-based (e.g. SMS rather than voice) agents for various medical conversations (e.g. preparing people for complex appointments).

Our user base skews elderly. Going in, I was really skeptical about how much engagement and value we could provide to these older patients. I'm blown away how well it all turned out and how valuable it's been for our patients and client clinics.

For example, we were able to reduce no-shows for some high-cost appointments by 80%. Turns out that the reasons why people don't show up are a complicated and diffuse — everything form anxiety, to not speaking english, to being confused about how to get into the building — and properly configured LLM-based systems are really, really good at dealing with exactly this sort of problem.