alt Hacker NewsEVEN if the AI is a little rough around the edges with relational calls, just solving for transactional calls with no hold is a massive win.
You keep saying that reducing call time is the "win." It seems like that the only metric you're measuring. If so, your product is a failure, not a success.
This is HEALTHCARE. You don't get to do "rough around the edges." You don't get to dismiss edge cases.
I also work in healthcare tech. My company doesn't permit such things because people die. I'll write it again because it's a point that tech fetishes can't get into their heads:
People die.
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As if the techs making $15/hr answering the phone don't make mistakes?
> You keep saying that reducing call time is the "win."
"AI" reduces call time here... as I hang up and look for an alternative supplier.
Do you know what NPS is? That's how the comment started. Patients like it. Because the alternative is to stay on hold for 20+ minutes, and then get it wrong. (Or have no pharmacies except Optum's and Express Scripts).
Good for you - I want in the ICU delivering care during COVID as a frontline clinician. You don't get to pull this line.