alt Hacker NewsDo you actually use these systems? They can’t at all handle my case where half the time the drug is on back order or there some insurance non sense in the way. I need to talk to a human every time
Do you actually use these systems? They can’t at all handle my case where half the time the drug is on back order or there some insurance non sense in the way. I need to talk to a human every time
Correct they fail in any out of boundary condition which is like 50% of cases in my experience
Even worse is that the human is usually just as worthless because the problem is often upstream at the insurance provider or regulation
This is something I’m finding with people complaining about AI systems the AI system in this case is not any worse than the previous IVR system was it just expanded the use cases and now people say oh it doesn’t work for those expanded use cases
There’s no mention whatsoever of the current absolute devastatingly bad state of all software across the world
It’s like people are mad when there’s an application that already sucks, someone attempts to use genAI, that fails and then they blame AI
The whole thing is absurd