Maybe “rock solid” could be understood as slightly hyperbolic (though it is metaphorical, so hard to say whether it is really hyperbole), but, it is possible to predict some things probabilistically with a high degree of accuracy. Depending on the task, a high enough degree of accuracy sounds doable, and if it offers a sufficiently convenient fallback to an actual human when it fails, that sounds like it could be quite a bit nicer than navigating a phone tree menu?
Classical voice to text combined with NN based voice to text, I would imagine can be highly accurate, and that’s probabilistic.
> could be understood as slightly hyperbolic
Of course, you're right. I didn't intend to criticise him.
I just think that it's not a good idea to transfer this megatrend to healthcare.
Yes, those systems can be highly accurate, but as we all have experienced, this is not a stable or consistent property. A very good model can give you an ingenious answer one minute and an utterly dumb one the next. My guess is that it's simply a consequence of the extremely high complexity of the 'plant' (natural language, language interfacing with the real world), leading to some highly non linear behaviour.