alt Hacker NewsThey have so many possible biases that are hard to control for.
They can be biased toward positive experiences too, if customers feel the job of the person that helped them is on the line.
They have so many possible biases that are hard to control for.
They can be biased toward positive experiences too, if customers feel the job of the person that helped them is on the line.
What’s better for a manager/executive wanting insight into “how happy are my customers” other than their accounting numbers?