I recently had an AI chatbot lie to me. SiriusXM's ai bot INSISTED that the weather notifications were NOT a siriusxm feature. But, I had called ~4 months previously and the human confirmed it WAS a feature and she very kindly turned it off

Just as you said, I spent 20 minutes YELLING at the AI before it would transfer me to a human. Oh, and the entire time it was spewing ads for their programming. When I got to the human she, once again, confirmed it WAS a feature and it re-activated during 'free weekends'.

My father had cancer. After he was diagnosed he retired. His full time job became managing his health: medicare, state benefits, doctors appointments, medications, talking with billing people. He was on firstname basis with multiple providers. He invited some nurses and their families to the first 4th of july when he was cancer-free (they politely declined to keep the relationship professional).

I just imagine my father, or my 75yr old mother (whose health is beginning to decline) trying to navigate this new AI world. It must be an absolute nightmare. I can imagine how frustrated and disempowered they'd feel after a lifetime of reasoning with other humans.