I suspect a lot of big orgs don’t care if they lose high-need/low-margin/negative-margin clients that need a couple chains of humans to fix their issue.

If they were otherwise high profit customers, they wouldn’t/shouldn’t have put them into IVR hell in the first place.

Anywho, I’m off to acquiring a DID that suggests I’m from a high-net-worth area. Until then, I’ll forge my caller id.