The amount of nickel-and-diming and outright being screwed over at local businesses I've experienced in my lifetime vastly eclipses generous return policies and treatment by megacorporations.
Hot take: it’s generally probably less harmful psychologically to be screwed over by an identifiable individual than a faceless mega corporation. Rationalizing a bad experience as “one bad apple” feels better than ruminating over systemic oppression.
Let’s keep in mind that US corporations just received literal billions in tariff refunds, effectively stealing money from everyone who bought anything in the last year.
But i’m sure being charged an extra dollar at a small store that’s barely getting by (assuming this is true) is the real problem..