Once I quit my internet service, and someone representing the internet provider called me and asked if I'd agree to participate in an exit survey.

Sure, I said.

"On a scale of 1 to 10, how satisfied were you with..."

"Umm, can I just tell you why I cancelled my service, as if you and I were both human beings?"

"I'm sorry, I have to follow this script exactly."

So I apologized to the guy and hung up.