alt Hacker NewsWells Fargo went so far as to remove their best feature from their website: the Spending breakdown page! they now say go to the app but the app is far worse than the browser version was before they removed it. i might even stop using them just for this mess.
Replies
mjhay • today at 6:54 PM
Sounds like that feature would really cut into their overdraft fees.
stickfigure • today at 4:26 PM
You should stop using Wells Fargo anyway. It's been what, nine months since their last national scandal? They're overdue.
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DO IT! They probably do not even consider the idea that they would lose customers due to UX. Lower rates, promotions, change of circumstances, but there probably isn't a checkmark in their loss of customer forms that include we made our user interface worse.