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jazzcomputertoday at 12:41 AM1 replyview on HN

Whilst you can argue that services may have improved in some respects, the action towards resolution to problems is carefully monitored to help as least as possible and insulate accountability within a blanket of 'help' agents.


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dwohnitmoktoday at 1:34 AM

Infuriating as it is, this is still better than with the bad old days of taxis, which usually had even worse resolution and accountability. It sounds like people don't quite grasp just how bad the taxi experience was.

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