I got an "it is unacceptable" from their CPO on 8/7, and that they are "working around the clock on it".
https://x.com/mariorod1/status/2085800861469495465
I really think something deeper is going wrong there, and they're not being honest with their paying customers (and enterprises) about it.
I mean they may be working around the clock, but after 5 or 6 layoffs in 3 years… half their engineers are probably still learning the code base.
The reality is that it's probably a skill issue. Scaling a mature platform 10x can be a really, really hard problem, they obviously don't have their arms around a solution, and are probably spending a majority of their time on ops to keep the bleeding down. In the old days you would have Jeff Dean come down from heaven and invent a new database for you or something like that. It doesn't really seem like Github has that kind of technical ability, so they're probably trying to cobble together Azure ops with internal bandaids while everyone internally is cranking out AI code and it's just not going to be enough.