It is though. Maybe you think they should be doing a better job but 12-24xing scale when you were already handling billions of commits is definitely understandable to me. It just does feel like they should have some way of ensuring customers, paying ones, don’t have to suffer so much.
Yes. It seems that at the very least repositories owned by paying customers should be processed on priority threads. And perhaps throttle commits/pushes to repos where there are a lot of pushes from the same person all the time. This can be effectively throttled at the push level.
Lots of paying customers also depend on the open source part of GitHub to run their business.