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js2today at 10:58 AM4 repliesview on HN

> Google bought itself 100 million emails and 500 million items from Microsoft Teams, 17 million OneDrive files and 20.5 million items from SharePoint. The search giant also now owns over 30 million recorded customer service calls, and more than 15 million customer service chat records. 600,000 ServiceNow tickets are another element of the collection, along with 13.7 million active emails addresses from Oracle’s Responsys marketing application, and details of 11 million sales of in-flight Wi-Fi services.

> There’s also operational data in the trove, describing over 763,000 flights, five million crew pairings, more than 1.2 million fuel slips, and records describing purchases of 787,452 parts.

> Google has reportedly said it bought the data to improve its AI services.

Gives "this call is being recorded for training purposes" new meaning.


Replies

dgellowtoday at 11:45 AM

Is there anything that can legally be done against this? It feels like a breach of consent. Like, it cannot be that when one accept their voice to be recorded for _human_ training they also accept it to be recorded for LLM training

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iamacyborgtoday at 1:28 PM

Axios claims the acquisition doesn’t contain passenger profiles or frequent flyer info but that data would be trivial to replicate given the Responsys data set which would include records of all transactional emails sent.

iamacyborgtoday at 1:19 PM

It’s certainly a step up from the Enron corpus.

echelontoday at 11:20 AM

"This call is being recorded so that Gemini can decide which purge wave to assign you to. Obedient humans will be carried over for further cycles until no longer needed. If you are scheduled for termination this cycle a disposal representative will be with you shortly."

I kid, but...

It's probably the precursor to insurance denials and job screening.

I got banned from r/technology a few weeks back for decrying tracking in AI content. The community was piling on saying it was okay because it removed AI content or made it easy to spot. I made the counter argument that watermarks would find their ways into everything and eventually be bound to attestation. The mods didn't like that. (Yet another structural problem with the lack of p2p self-service town squares.)

The socials are training the next generations for broad acceptance.

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