alt Hacker NewsI don't understand why a CS rep would get this invested to the point of wanting to cause you real harm.
Two possibilities come to mind... 1 - The CS rep has been instructed to do this. Scary, but corporate leaders can be assholes and wield lots of power within their orgs, so doesn't seem completely unlikely to me.
2 - The CS was just a dick.
Frankly, given the behavior of various SuperMegaCorps over the past few decades, I'm going with #1.
Replies
kshacker • today at 1:59 PM
... or frustrated. "I have my quota of jiras to meet, and this person is taking up too much of my time when it was such a simple issue which no one complains about". Not a good customer service mindset, but frustration happens.
3- The CS rep tought that would make them more favourable to their manager.