alt Hacker NewsI had a very different experience with the Framework team. The battery died (within the warranty period), I reached out to them, they asked some questions, then sent me a brand new one.
Very satisfied with my Framework laptop and the customer support. I can't imagine buying another laptop.
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This reply seems like a non-sequitor and does not respond to GPs concern. How would you feel if a BIOS update outside of warranty bricked your motherboard? I am sure you would not say the same.
I had good experience within warranty period, but there was still some funky-ness with a non-posting board... I do sometimes wonder if it was a bios corruption - It died after running the battery 100% to zero...
That being said, I think the particular bios-chip is a design flaw that they should communicate about and fix for future boards... Probably a teething issue thing, but they should fix it. Either a usable replaceable chip so they can just send out a fix, or the fallback bios chip....
Replacing a battery that failed under warranty should be a baseline expectation.
Not "terrible" obviously, but a slight negative that the battery failed under warranty and a slight positive that they honored their published warranty.