> Their software works fine for the people that the hardware was designed.

HARD disagree. Go look at all the youtube videos of craft people finding insane workarounds to try and get it to do things outside of the narrow lane of accepted uses.

One small example. It has a pen plotter mode. But it has no way to

1) generate single-line text (like a Hershey font) - the only text mode is outlines.

2) fill outlined shapes.